Wolfram My List of Known Deceptions MCI letter | | Search |
Hi,
I read your story about MCI. You wouldn't believe my story. My wife
went to Europe for 2 weeks and called me daily with our MCI calling
card. We have had the calling card for years. I didn't even realize
we were not on some sort of plan. I just assumed that when we had a
valid working MCI calling card, that we were preferred customers. They
advertise rates from Western Europe as low as 7 cents/minute on the
media and on their web site. My wife called me daily using the card.
She preferentially used the card because she felt it was economical.
She made something like 25 calls ranging from 1 minute to 30 minutes.
We received 2 phone bills from MCI, each for over $600 which was
automatically deducted from my AMEX. MCI collected almost $1300 for a
handful of calls. They charged rates as high as almost $8 / minute for
some calls. I called them and they argued I should have checked before
I called. This is bullshit. No one in their right mind would expect a
seemingly reputable company to gouge an unsuspecting consumer, charging
them over 100 times advertised rates. This is criminal. If you went
to a doctor to have a minor procedure performed that most doctors
charge $250 and the doctor charged you $25,000, it would not be a valid
excuse to charge this much because you didn't ask ahead of time. I
am so pissed of at the outright deceptive, criminal practices of MCI
and their attitude. They are a very dirty company. Any suggestions?
Best regards,
Name Withheld upon request